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FAQ´s

Please check our list of Frequently Asked Questions to see if the answer to your query is provided.  If you cannot find the answer to your question in the FAQs please contact us.
Questions

» How quickly will my tours be online?
» Are your tours MLS compliant?
» When will my virtual tours expire?
» Can I change the skin and text colors of my tour windows?
» If I change my company or contact information, do I have to recreate my tours?
» Is there an additional charge for the setup of real estate tour templates/skins by your logo staff?
» Can I place a link to a map of the property location on my tours?
» Where do you link the tours out to?
» What is the charge to post tours to Realtor.com using PicturePath™?


Answers


How quickly will my tours be online?

Virtual Tours are typically processed within 48 hours of being photographed. There may be a delay if your tour is shot over a weekend.



Are your tours MLS compliant?
Yes. We offer multiple viewing formats for each virtual tour. The different formats are viewable by clicking on unique links that we can provide. Each type of tour has a varying degree of feature restriction so as to allow you to use the tour with the most features while still meeting the requirements of your local MLS.

When will my virtual tours expire?
Your virtual tours will each expire after a 12 months period of time. Each virtual tour can be renewed on an annual basis.


Can I change the skin and text colors of my tour windows?
Yes. You can choose any color you wish for the skin and text colors of your tour windows.

If I change my company or contact information, do I have to recreate my tours?
No. If you change your contact information, you simply need to let us know and we will update the changes in your online profile. All of your tours will automatically update and the existing links to the tours will remain the same.

Is there an additional charge for the setup of real estate tour templates/skins by your logo staff?
There is no additional charge for the setup of real estate tour templates or skins.

Can I place a link to a map of the property location on my tours?
Yes. A link to a map of the property is automatically generated.

Where do you link the tours out to?
We will supply you with the links to your virtual tours so that you can place them onto your website and Realtor websites. If the virtual tour is a real estate tour, it is automatically sent to Homes.com, Homeseekers.com at no additional charge as long as the MLS sends their listings to those sites. PicturePath is available for an additional fee which pushes the virtual tour to Realtor.com, Homestore.com, Aol.com, and MSN.com.

What is the charge to post tours to Realtor.com using PicturePath™?
We use a virtual tour technology that is an approved PicturePath™ member of Homestore, Inc the operator of Realtor.com. This means that we are authorized to send virtual tours from our servers to the following websites: www.realtor.com, www.homestore.com, www.msn.com. Homestore, Inc applies a charge for each tour sent to the sites listed above. We pass on this charge to you. The cost is $25.00 each time we send a virtual tour through the PicturePath gateway. All companies that post virtual tours to the Homestore network of sites are charged to do so. Companies that are not an approved PicturePath™ member are unauthorized to send virtual tours to the Homestore network of sites. We can also send your tours to www.homeseekers.com and www.homes.com at no charge to you.